Technical/Computer Skills
- Eclipse IDE (Integrated Development Environment)
- Python, Java, and SQL programming languages
- Knowledgeable use of Amtelco communications equipment
- Microsoft/Office365: Word, Excel, Outlook, PowerPoint, Project, Visio, SharePoint, Teams
- Windows Server 2012/2016/2019, Windows 10/11
- MacOS
- iOS
- Linux
- Minitab and StatKey Statistical Software
- Skype, Zoom, Microsoft Teams
- Typing Speed: 50+ wpm
- Jira
- JavaScript
- CSS
- HTML
- Salesforce
- Asana
Management Skills
- Project management
- Employee management at Bargain Warehouse and Main Line Telecommunications
- Ability to lead a team, to work in a team, and to work independently
Communication Skills
- Certified customer service representative
- Active listening and empathy exhibited in dealing with patients at Main Line Telecommunications and CVS Pharmacy
- Conflict resolution in resolving issues between employees and customers or between employees at Mainline Telecommunications and Bargain Warehouse
- Customers retained through retail decline in 2006
- Dispatching emergency calls and messages at Main Line Telecommunication
- Excellent Telecommunication skills with 100% in accuracy and call quality at Main Line Telecommunication
Personal Skills
- Dependability with being early to work and volunteering for extra shifts when needed at all former jobs
- Maintained HIPAA-compliance with patient information at Main Line Telecommunications and CVS Pharmacy
- Ability to multi-task demonstrated in answering, dispatching, and scoring calls, and entering data at Main Line Telecommunications, and stocking shelves and waiting on customers at Bargain Warehouse and CVS Pharmacy
- Organization demonstrated through timely and accurate entering on-call data at Main Line Telecommunication and merchandise display of products at Bargain Warehouse
- Problem-solving ability demonstrated in multiple venues, through resolution of customer complaints at Bargain Warehouse and CVS Pharmacy, and resolution of client complaints and changing client preferences at Main Line Telecommunications
- Strong work ethic displayed during downtime by always finding something that needed to be done at all former jobs
- Effective time-management demonstrated when filling prescriptions at CVS Pharmacy and data entry/dispatching during busiest in-bound call period at Main Line Telecommunications
- Excellent verbal and written communication skills demonstrated across all venues, i.e., when collecting information from callers at Main Line Telecommunications, communication with supervisors, coworkers and customers, communication with seniors during volunteer work, as well as writing for all term papers and projects throughout education
- Willingness to learn by consistently trying to increase my knowledge and skill in all areas